1. Who we are
Krescendo AI ("we," "our," or "us") is a digital agency operated by Godfrey Diaz, based in Coral Springs, FL. We help local service businesses build websites, automate growth, and improve online presence. This policy explains how we handle your personal information and how you can control the messages we send you.
2. Information we collect
We collect only what we need to work with you. That includes:
- Name — so we know who we're talking to.
- Email address — to send proposals, project updates, and audit reports.
- Phone number — to call or text you about your inquiry, project, or appointment, if you've opted in.
- Business details — business name, website URL, industry, and goals you share when requesting an audit or engagement.
- Communication records — emails, call notes, SMS history, and project files while we work together.
- Technical data — browser type, device, IP address, referral source, and pages visited, collected via analytics tools.
We collect this information when you submit a form on this site, request a free audit, email or call us, or interact with our SMS or email programs.
3. How we use your information
We use the information you give us to:
- Respond to audit requests, project inquiries, and questions.
- Deliver services we've agreed on (site builds, automation setup, audits, etc.).
- Send project updates, deliverables, invoices, and account notices.
- Send marketing communications by email or SMS — only when you've opted in.
- Improve this website and the services we offer.
- Meet legal, tax, or regulatory requirements.
We do not sell your personal information. Ever.
4. SMS & messaging program
When you provide your phone number on a form on this site and check the consent box, you agree to receive SMS messages from Krescendo AI related to your inquiry, project, appointments, and — if you opted in — marketing and promotional offers.
- Consent is opt-in only. We will never text you unless you've explicitly given us your number and checked the consent box.
- Message frequency varies based on your project stage and preferences.
- Message and data rates may apply depending on your mobile carrier and plan.
- To stop messages, reply
STOPat any time. We'll send one final confirmation message and remove you from the list. - For help, reply
HELPor email hello@krescendoai.com. - Carriers are not liable for delayed or undelivered messages.
- Your mobile information is never shared or sold to third parties for their own marketing purposes.
This program is intended to comply with the Telephone Consumer Protection Act (TCPA), CTIA messaging guidelines, and applicable state laws.
5. Email marketing
When you opt in, we may send you marketing emails — case studies, tips for local service businesses, product updates, and occasional offers. We follow the CAN-SPAM Act:
- Every marketing email identifies us as the sender and includes our physical address.
- Every marketing email contains a clearly visible unsubscribe link.
- Unsubscribe requests are honored within 10 business days. After that, we'll only contact you about active projects, billing, or required service notices.
- We never use deceptive subject lines or "from" addresses.
To unsubscribe, click the unsubscribe link in any email or write to hello@krescendoai.com.
8. Your rights
Depending on where you live, you may have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to delete your data, subject to legal or contractual obligations we still have to meet.
- Opt out of marketing communications (email or SMS) at any time.
To exercise any of these rights, email hello@krescendoai.com. We respond within 24 hours.
9. Security
We use reasonable technical and organizational safeguards — encrypted connections, password hygiene, limited-access storage, and vetted third-party processors. No system is 100% secure, but we treat your data like our own.
10. Data retention
We retain project-related information for as long as our business relationship lasts, plus the period required to meet legal or tax obligations (typically up to 7 years). Marketing contacts are retained until you unsubscribe.
11. Children
Our services are intended for business owners. We do not knowingly collect personal data from anyone under 16. If you believe a child has shared information with us, contact us and we'll delete it.
12. Changes to this policy
We update this policy when our practices change. The date at the top reflects the most recent revision. Material changes will be communicated by email when appropriate.
13. Contact us
Questions about this policy, your data, or how to opt out?
- Email: hello@krescendoai.com
- Phone: +1 754-289-6750
- Mail: Krescendo AI, Coral Springs, FL
We respond within 24 hours.